Privacy policy

Welcome to Atlas CMMS , a solution developed and provided by Intelloop s.a.r.l ("Intelloop", "we", "us", or "our"), located at 410, Boulevard Zerktouni, Hamad, №1- Casablanca-Morocco 20040 (Trade Register: 585917, Tax ID: 53800712, ICE: 003298628000019). Intelloop s.a.r.l Au

Our commitment is to your privacy and the protection of your information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.atlas-cmms.com (the "Site") or use our Atlas CMMS software and services (collectively, "Services").

By accessing or using our Services, you signify your agreement to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

We may collect personal information that identifies you as an individual or relates to an identifiable individual ("Personal Information"), including but not limited to:

• Contact Information: Your name, email address and phone number
• Professional Information: Your company name.
• Usage Data: Information on how you use our Site and Services, including IP addresses, browser type, access times, and pages viewed.
• Account Information: Usernames, passwords, and other security information for authentication and access.
• Technical Data: Device information, operating system, browser type, and other technical identifiers.
• Location Data: General location information derived from IP addresses.

We process your personal information on the following legal bases:

• Consent: When you explicitly agree to our Privacy Policy and Terms of Service, including when you opt-in to receive marketing communications.
• Contractual Necessity: When processing is necessary for performing our contract with you when you use Atlas CMMS.
• Legitimate Interests: When we have a legitimate business interest in ensuring the security, functionality, and improvement of our Services.
• Legal Obligations: When we need to comply with legal obligations under Moroccan law and other applicable regulations.

We use your Personal Information for various purposes, including to:

• Provide, maintain, and improve our Services.
• Process and complete transactions, and send related information including confirmations and invoices.
• Communicate with you about your account, our Services, and customer support.
• Send technical notices, updates, security alerts, and administrative messages.
• Respond to your comments, questions, and requests.
• Enhance the security and safety of our Services.
• Conduct research and analysis to understand how our Services are used.
• Develop new products, services, features, and functionality.
• Comply with legal obligations and enforce our terms and conditions.
• Prevent fraudulent or illegal activities.

We retain different categories of data for specific periods:

• Account Information: For the duration of your account plus 3 years after deletion
• Usage Data: For 12 months from collection
• Communication Records: For 3 years from last communication
• Billing Information: For 10 years as required by Moroccan tax law

After these periods expire, we will securely delete or anonymize your data unless a longer retention period is required by law.

We do not sell your Personal Information. We may share your information with:

• Service Providers: Third-party vendors and service providers who perform services on our behalf, including:
  • Cloudflare Server (United States): Cloud hosting provider for our infrastructure
  • Netlify (Germany): Web Hosting Provider
  • Google (United States): Email communications and Traffic Analysis Tool
• Legal Requirements: Law enforcement, government authorities, or other third parties when required by law, to protect our rights, or to protect your safety or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or asset sale of our business, in which case the privacy policy of the new entity will govern.

For a complete and up-to-date list of our subprocessors, please visit: https://www.atlas-cmms.com/subprocessors

Your Personal Information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

When transferring your data outside Morocco, We implement the following safeguards:

• Standard Contractual Clauses approved by the European Commission
• Prior authorization from the CNDP for transfers to countries without adequate protection
• End-to-end encryption during all data transfers

You may request a copy of these safeguards by contacting contact@atlas-cmms.com.

We implement appropriate technical and organizational measures to protect your Personal Information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• AES-256 encryption for all data at rest
• TLS 1.3 encryption for all data in transit
• Regular security training for all employees
• Documented incident response procedures with 72-hour notification timeline

While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Under Moroccan Law 09-08 and other applicable data protection laws, You have certain rights regarding your Personal Information, including:

• Right to Access: The right to request a copy of the Personal Information we hold about you.
• Right to Rectification: The right to request correction of inaccurate Personal Information.
• Right to Erasure: The right to request deletion of your Personal Information in certain circumstances.
• Right to Restrict Processing: The right to request restriction of processing of your Personal Information.
• Right to Data Portability: The right to receive your Personal Information in a structured, commonly used format.
• Right to Object: The right to object to processing of your Personal Information in certain circumstances.

To exercise these rights, please:

• Email your request to contact@atlas-cmms.com
• Include your full name and email associated with your account
• Specify which right you wish to exercise
• We will respond within 10 days and may request additional verification
• If your request is denied, you may appeal to the CNDP

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

• Essential Cookies: Necessary for basic functionality (session duration)
• Functional Cookies: Remember your preferences (1 year)
• Analytical Cookies: Help us improve our services (90 days)

You can manage your cookie preferences at any time through your account settings or by adjusting your browser settings. However, if you disable cookies, some features of our Services may not function properly.

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at contact@atlas-cmms.com, and we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending an email notification to the address associated with your account
• Providing an in-app notification

Changes will be effective 30 days after notification for material changes. Your continued use of our Services after this period constitutes acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at: